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INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What are lab-grown diamonds?

Lab-grown diamonds, also known as cultured or synthetic diamonds, are created in controlled laboratory environments using advanced technological processes that replicate the natural conditions under which diamonds are formed in the earth's mantle. These diamonds have the same physical, chemical, and optical properties as natural diamonds but are grown under controlled conditions, making them a sustainable and ethical alternative to mined diamonds.

Are lab-grown diamonds real diamonds?

Yes, lab-grown diamonds are real diamonds. They have the same chemical composition, crystal structure, and physical properties as natural diamonds. The only difference is their origin: natural diamonds are formed in the earth over millions of years, while lab-grown diamonds are created in a matter of weeks or months in a controlled laboratory setting.

What is your return policy?

We want you to be completely satisfied with your purchase from Shinelle by Neelam. If for any reason you're not happy with your order, you may return it within 7 days of receipt for a full refund or exchange. Please note that returned items must be in their original condition and packaging, and any customized or engraved items are not eligible for return unless they are defective or damaged. And for more details please refer to our Return Policy Page. 

What payment methods do you accept?

We accept various payment methods to make your shopping experience convenient and secure. You can pay for your orders using major credit cards (Visa, Mastercard, American Express, Discover), PayPal, or other secure payment gateways. All transactions are encrypted and processed securely to protect your personal and financial information.

How long will it take to receive my order?

The delivery time for your order depends on several factors, including your location, the availability of the item(s) you've ordered, and the shipping method selected at checkout. Typically, orders are processed and shipped within 3-4 business days. Once shipped, you will receive a tracking number to monitor the status of your delivery. Please refer to our shipping policy for more information on estimated delivery times.

Do you offer international shipping?

Yes, we offer international and free shipping worldwide.

How can I contact customer support?

If you have any questions, concerns, or inquiries about our products, orders, or policies, our customer support team is here to assist you. You can contact us via email at shinellebyneelam@gmail.com, and one of our representatives will respond to your inquiry promptly. Additionally, you can reach out to us through our contact form on the website or connect with us on social media for updates and assistance. We strive to provide excellent customer service and ensure that your experience with us is positive and satisfactory.

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B-801 Rajhans cornello, Vesu, Surat, India

E-mail- shinellebyneelam@gmail.com

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