FAQ

Yes, lab-grown diamonds are 100% real diamonds. They have the same hardness (10 on Mohs scale), sparkle, fire, and brilliance as mined diamonds. Unlike diamond simulants such as cubic zirconia or moissanite, lab-grown diamonds share the exact crystal structure and composition of natural diamonds.

Every lab-grown diamond from *Shinelle by Neelam* comes with an internationally recognized certification (IGI, GIA, or SGL) that verifies its authenticity, cut, color, clarity, and carat weight. We also provide transparency in sourcing, so you can shop confidently knowing you are purchasing a genuine diamond.

The 4Cs—Cut, Color, Clarity, and Carat—apply equally to lab-grown diamonds and mined diamonds.

* *Cut:* Determines sparkle and brilliance.

* *Color:* Ranges from colorless (D) to light yellow (Z).

* *Clarity:* Refers to inclusions or blemishes.

* *Carat:* Weight/size of the diamond.

  At Shinelle, we help you select the perfect combination of 4Cs to suit your style and budget.

Lab-grown diamonds are:

* *Ethical & Conflict-Free:* No mining, no harm to communities.

* *Eco-Friendly:* Lower environmental footprint compared to mining.

* *Affordable Luxury:* Up to 40–50% less expensive than mined diamonds, allowing you to purchase a larger or higher quality stone for the same price.

We offer a variety of metal choices including:

* *14K & 18K White, Yellow, and Rose Gold* (hallmarked for purity)

* *Platinum* (known for durability and premium shine)

  Our experts can guide you on the best option based on your lifestyle, skin tone, and budget.

Caring for lab-grown diamond jewelry is the same as for mined diamonds:

* Clean at home using mild soap, warm water, and a soft brush.

* Avoid exposure to harsh chemicals like bleach or chlorine.

* Store in a soft pouch or jewelry box to prevent scratches.

  For deep cleaning, bring it to us for professional care.

Yes. At *Shinelle by Neelam*, we provide resizing, polishing, prong tightening, and repair services. If your ring doesn’t fit perfectly or your jewelry needs care, our skilled craftsmen ensure it is restored to perfection.

Absolutely! We specialize in *bespoke jewelry design*. Share your idea, inspiration, or reference picture, and we’ll create a CAD model for approval. Once finalized, our artisans craft your one-of-a-kind piece. The process usually takes 2–4 weeks depending on complexity.

You can use our *online size guide* or visit any local jeweler to measure. If the size isn’t perfect, we offer resizing services for most designs. Our team is happy to guide you before placing an order.

Yes. All our lab-grown diamonds are certified by leading international labs such as *IGI, GIA, or SGL*, which guarantees authenticity and quality. Each certificate includes details of the 4Cs and a unique report number.

We offer a *7–14 day return or exchange policy* (depending on product type). The item must be unworn, with all original certificates and packaging. Customized or engraved items are generally not eligible for returns. Refunds are processed once the jewelry passes quality checks.

Yes, we ship worldwide with trusted courier partners. Shipping is fully insured until delivery. Customs duties and taxes, if applicable, are the buyer’s responsibility and vary by country. Our team will guide you through the process for a smooth experience.

Yes. Our website uses SSL encryption and trusted payment gateways to ensure your information is completely secure. We accept all major credit/debit cards, UPI, net banking, and international payment options.

Our jewelry starts from *₹15,000 onwards* for everyday pieces and can go up depending on the diamond size, design, and metal choice. Because lab-grown diamonds are more affordable, you can often purchase a larger stone or premium design within your budget.

Our experts recommend focusing on what the eye can see rather than just the report. For example, most people cannot distinguish between D and F color or VS1 and VS2 clarity without magnification. This allows you to choose a diamond that looks flawless while optimizing your budget.

Yes, all our gold jewelry is BIS-hallmarked, ensuring purity of 14K or 18K gold as chosen. Platinum jewelry is also certified for authenticity and quality.

Both *CVD (Chemical Vapor Deposition)* and *HPHT (High Pressure High Temperature)* methods produce real diamonds. CVD typically results in higher purity and fewer inclusions, which is why we primarily use CVD technology for our diamonds at *Shinelle by Neelam

Custom designs usually take *2–4 weeks* depending on design complexity and approvals. Some simpler designs may be completed faster. We keep you updated at every stage—from CAD to final polish.

Yes! We share *customer testimonials, real photos, and videos* on our website and social media pages. This helps you see how our jewelry looks in real life and builds trust in your purchase.