Refund and Returns Policy
Order Cancellations
Within 48 Hours: You may cancel your jewelry order within 48 hours of purchase.
After 48 Hours: Once this period has passed, cancellations are not accepted, as each piece of jewelry is custom-prepared with care.
Refunds for Jewelry Orders
We want every customer in India, USA, and worldwide to be delighted with their purchase. Refunds are available under the following conditions:
Mismatched Design: If the jewelry you receive does not match the design displayed on our website.
Damaged Product: If your jewelry arrives damaged during shipping or handling.
How to Claim a Refund
Please email us at refund@shinellebyneelam.com
within 48 hours of delivery, mentioning your order details and attaching photos of the issue. This helps us process your jewelry return or refund quickly.
Jewelry Modifications & Customization
We understand that preferences may change:
After Delivery: Customers may request modifications (such as changing the stone size, diamond cut, or other jewelry specifications) after receiving their order.
Costs: The customer will cover return shipping costs and any modification charges.
No Post-Receipt Cancellations
Final Sale: Once your jewelry order has been delivered, it cannot be canceled.
Important: Please inspect your lab-grown diamond jewelry immediately upon delivery and contact us within 48 hours if there are any issues such as damage, wrong size, or design mismatch.
Need Help with Jewelry Orders?
Our dedicated customer care team is here to assist you with any questions about order cancellations, returns, refunds, or jewelry modifications.
📩 Email us at contact@shinellebyneelam.com
and we’ll be happy to help.