At Shinelle by Neelam, we strive to provide fast, reliable, and secure shipping to ensure your jewelry reaches you safely and on time. Below are the details of our shipping process for both domestic and international orders.
Domestic Shipping
Free Standard Shipping: All domestic orders qualify for free standard shipping.
Processing Time: Orders are processed within 1–2 business days.
Delivery Time: Standard shipping typically takes 3–5 business days.
Expedited Shipping: Faster shipping options are available for an additional fee.
International Shipping
We ship our lab-grown diamond jewelry to most countries worldwide.
Shipping Rates & Delivery Times: Rates vary depending on the destination and package weight. Delivery times may also vary due to customs clearance.
Customs Fees: Any taxes, duties, or customs fees imposed by your country are the responsibility of the customer.
Handling & Shipping Times
- Handling Time: We take 5 to 10 business days to process, prepare, and package your order before it leaves our facility.
- Shipping Time: Once dispatched, your order will typically arrive within 10 to 15 business days. We ensure that every shipment is fully insured, offering added security and peace of mind during transit.
Order Tracking
After your order has been shipped, you will receive a confirmation email with a unique tracking number. You can track your order on our website or through the carrier’s website.
Packaging
Each order is carefully packaged in a gift box and wrapped in protective bubble wrap to ensure your jewelry arrives in perfect condition.
For any questions regarding shipping, delivery, or tracking, please contact us. We are committed to providing a smooth, reliable, and satisfying shopping experience for all our customers.