Who we are
In this Privacy Policy, Shinelle Online Services is referred to as “we,” “us,” or “our,” and users are referred to as “you,” “your,” or “user.” The term portal refers to all platforms where users engage with our services, including but not limited to Android and iOS apps, desktop and mobile websites, emails, and social media pages.
Privacy Policy Changes
We may update this Privacy Policy at any time by posting a revised version in the Privacy Policy section of our website. The revised policy is effective immediately upon posting. Users are encouraged to review this page periodically. Continued use of our portals constitutes acknowledgment and acceptance of the updated terms.
Data Controller
The data controller for our portals is Shinelle Online Services, registered in India. For any questions regarding this Privacy Policy, please contact us at contact@shinellebyneelam.com
Information we collect when you visit our website
Web Server Log Information
Our servers automatically log your IP address, browser type, operating system, pages visited, date and time of access, referring URL, and other information to ensure IT security, network integrity, and smooth website operation. Logs help detect and prevent unauthorized access, cyber attacks, and other security threats. We do not use server logs to personally identify users unless investigating suspicious or criminal activity.
Cookies
We use cookies for essential, functional, and analytical purposes. Cookies help improve user experience, store preferences, and track site usage. Cookies do not store sensitive data like passwords or credit card information.
Managing Cookies:
Change browser settings to accept/reject cookies.
Use Google Analytics opt-out or browser addons.
Clearing cookies may remove preferences and affect website functionality.
Information we collect when you contact us
We may collect your name, email, contact number, address, and sizes (if applicable). Emails are stored via third-party email providers.
We may update this Privacy Policy at any time by posting a revised version in the Privacy Policy section of our website. The revised policy is effective immediately upon posting. Users are encouraged to review this page periodically. Continued use of our portals constitutes acknowledgment and acceptance of the updated terms.
Information Collected When You Interact with Our Portals
Subscriptions/Newsletters: Users may opt-in to marketing communications. We collect your email, device OS, and country code for sending relevant updates.
Registration/Checkout: We collect your name, shipping and billing address, phone number, email, and password (encrypted). This helps provide a smooth and personalized shopping experience.
Placing an Order & Payments: We use third-party payment gateways to process payments.
Payments
Accepted Payment Methods
We accept the following payment methods for all orders:
Credit & Debit Cards: Visa, MasterCard, American Express, RuPay
UPI Payments: Google Pay, PhonePe, Paytm, BHIM, Amazon Pay, and other UPI apps
Net Banking: Major Indian and international banks
Wallets & EMI Options: Paytm Wallet, Mobikwik, RazorPay EMI, PayPal
Third-Party Gateways: PayPal, RazorPay, PayU
Other Methods: International credit/debit cards, foreign currency payments (as supported by gateways)
All payment information is processed securely by the respective gateways. Shinelle by Neelam does not store card numbers, UPI credentials, or CVV information.
Refunds & Order Disputes
Payments are used for order verification, refunds, and dispute resolution. Refunds will be processed via the original payment method wherever possible.
Third-Party Sharing
We may share your payment-related information only with authorized payment processors, banks, and service providers required to complete the transaction. Your information will never be sold to third parties.
Disclosure and Use of Information
a. Service Providers
We share your information with service providers essential to running our business, including:
Email and mailing list providers
IT service providers and web developers
Hosting providers
b. Legal & Regulatory Compliance
We may disclose your information to comply with laws, enforce our legal rights, or protect public safety.
c. Third-Party Providers
Your data may also be shared with:
Analytics partners
Accountants, auditors, advisors
Business partners and affiliates
Sponsors and independent contractors
d. Business Transfers
User information may be transferred in case of mergers, acquisitions, insolvency, or sale of assets.
Retention of Information
Order-related data is retained for a minimum of seven years as required by law.
Other information is retained only as long as necessary, considering legal obligations, contractual needs, consent, and data relevance.
Personal Information
We collect personal information during registration, reviews, searches, or placing orders. Keywords entered on the site are stored securely to improve search results.
Advertising & Remarketing
We use Google and other third-party remarketing vendors to display relevant ads online. Cookies help optimize and serve ads based on past visits to our website.
User Rights
You have the right to:
Access, correct, or delete your personal information
Restrict processing or withdraw consent
Receive your data in a structured, machine-readable format and request transfer to another controller
Object to certain processing activities
Lodge a complaint with a data protection authority under GDPR
To exercise these rights, email shinellebyneelam@gmail.com
. Withdrawal of consent does not affect the lawfulness of prior processing.
Miscellaneous
Users under 18 must have parental or guardian involvement to use our portals.
Shinelle does not knowingly collect data from minors.
We may use aggregated user data for analytics, insights, and marketing purposes without personally identifying individuals.